Frequently Asked Questions

Domain: A Domain is your online address, such as "www.example.com" Domains range from $0.99 to $30 per year. Prices depend on the domain's popularity, specificity, and memorability.

Hosting: Hosting refers to the service that web companies provide by leasing space on a server for storing files (text, images, videos, etc.) which allow your website to be accessible on the internet.

it's important to note that the costs of a domain and hosting are necessary and should be your only recurring expense. Some website builders might advertise "free Domain and Hosting" in their monthly plan, but the key difference is that our recommended method ensures your website cost is the minimum.

We recommend using GoDaddy. Through them, we are able to offer you unmatched hosting at $80 for 3 years. Keep in mind that when it comes to domains and hosting, it's best to consider annual plans for the best savings.

• Let's do the math: Typical hosting costs for a 3-year plan at $4.99 per month can amount to $179.64 (per godaddy.com).
  
  With our offer, you save over 55% compared to a typical 3-year hosting plan.
  
  
• These savings are made possible through us hosting multiple client websites, allowing us to pass these discounts to your business.

i.e.: Domain ($10 per yr) + Hosting ($26 per yr) / 12 = $3.00 monthly cost

Standard Package:

A website that has no store function and will remain static or relatively the same. This is usually a site with the purpose of displaying information only.

• Custom Web Design: Tailored website design to match your brand identity.
• Personal IT Partnership: Ongoing technical support and collaboration.
• Inquiry-Friendly Contact Form: A custom form to receive and manage customer inquiries efficiently.
• Multiple Pages: Create essential pages like Home, About, Contact, and more as needed.
• Responsive Design: Ensures optimal viewing on mobile devices and desktops.
• SEO Optimization: Implement strategies to enhance search engine visibility.
• Multilingual Support: Enable translations for your site and products, catering to a wider audience.
• Social Media Links: Connect visitors to your social media profiles for increased engagement.
• FAQ Section: Provide answers to frequently asked questions to assist users.
• Map Integration (If Applicable): Display location information with embedded maps.
• Image Gallery (Optional): Create visually appealing galleries to showcase products or portfolio.
• Testimonial Section (Optional): Display customer testimonials and build trust with potential clients.
• Resource Downloads (Optional): Offer downloadable resources, documents, or brochures.

Seller's Web Package:

An online store which includes designing the website and also developing the store’s database that will allow you to add and sell products, manage inventories, etc.

Everything Included in Standard Package +

• Sell Unlimited Products: Offer physical or digital products without limitations.
• Accept Digital Payments: Facilitate secure online payments for customer convenience.
• Share Customer Reviews: Showcase feedback from satisfied customers to build trust.
• Enable Sharing of Products via Social Media: Enhance product visibility through social sharing.
• Provide Customer Accounts: Allow customers to review orders and update their contact information.
• Create and Share Coupon Codes: Implement discounts and promotions for products.
• Newsletter Signup: Allow users to subscribe for updates and promotions.
• Create and Share Blog Posts: Share valuable content and insights through blog posts.
• Discounted Photography/Video Perks: Access special pricing for photography and video services.

We understand that circumstances may change, and we aim to provide you with a clear and transparent policy regarding refunds and cancellations.

• Cancellation Policy: Clients have the right to request a 100% refund if they do so within 24 hours of the payment received.
• Partial Refund: If the project has been initiated and is less than 35% complete, you will be eligible for a partial refund. The refund will amount to 30% of the total payment received.
• No Refund After 50% Completion: Once the project has reached or exceeded 50% completion, refunds will not be granted.

Our refund and cancellation policy is due to the allocation of resources, including time, effort, and costs associated with our design team's work, which begins from the project's initiation. These resources are non-recoverable and are dedicated to bringing your vision to life.

Client Collaboration:

Clients are expected to actively collaborate and cooperate with the Designer to provide the necessary content. This includes specifying content and desired design/layout. The Designer cannot be held responsible for content/design/layout issues that arise due to the Client's failure to provide detailed guidance.

Website Assessment:

Completing the website assessment provided is crucial as it enhances clarity in the design process. Please keep in mind:

• We will supply a questionnaire to guide you through the process, but it is your responsibility to provide an outline of text, images, and other site content.
• Your outline should include key headings, attention-grabbing phrases, and additional content. For service providers (barbers, personal trainers, etc.) you may need to provide extra details about your services and qualifications.

• Cancellation Policy: Clients have the right to request a 100% refund if they do so within 24 hours of the payment received.
• Partial Refund: Clients can request a refund, but it will be limited to 50% of the initial payment if the request is made between the 24-hour mark and before the scheduled session, including any disputes arising after the session while reviewing the work on the same day. Please note that refund requests submitted beyond this specified timeframe will not be accepted.
• No-Show Policy: In cases where a client fails to attend a scheduled session ("no-show"), any payment received will be considered non-refundable and will be retained as payment for the credited photography session.

Clients are expected to actively collaborate with the Photographer to ensure the desired photographs are achieved. This includes actively participating in pre-shoot consultations, providing information on inspiration, preferred poses, and ensuring punctuality.

It's important to emphasize that if clients do not provide detailed guidance for their desired photos, the Photographer cannot be held responsible for any missed shots and reserves the right to deny any refund request.